Susan White & Mark O'Connell Photography Logo
Call us: 781.826.8189
21 Kallio Path ~ Pembroke, MA
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studio policies

payment information

All portrait sessions must be prepaid to reserve your requested appointment.

The day of your session a payment of $200, which applies toward your order is requested.

A 50% payment is required to initiate a portrait order and payment in full upon completion. No refunds or changes can be made after final order is placed.

Clients who request picking up partial orders must have the order paid in full.
We accept all major credit cards.

Please add MA sales tax to all orders.



image use, cancellation, completion

Use of Images
As owners of the copyright of all images we create, we reserve the right to display portraits and use images in promotion and advertising material . If you do not wish us to use your images, simply let us know prior to the session or at the time of ordering your images.

The photographic works produced by Susan White are copyrighted. Any reproduction of portraits by anyone other than Susan White is prohibited by federal law and prevented by your integrity.

Cancellation and No Show Policy
Your portrait creation fee will not be refunded for no-shows or cancellations with less than FIVE full business days notice, as we would be unable to rebook that appointment with someone else.

Sessions can be rescheduled one time with the required notice.

Completion Time
Due to the custom nature of our portraits and the high quality standards we hold ourselves to, most portrait orders take 5-10 weeks. This may increase based on the exact order. Rush services are available on some services for an additional fee. Please let us know in advance if there is a special delivery date required, so arrangements can be made.



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